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THIS WOMAN NOW HAS A TRACKING NUMBER FOR ITS RETURN. MARISSA? THAT’S RIGHT. JESSE MOULTONBOROUGH SAYS SHE WAS SENT THAT TRACKING NUMBER DAYS AGO FOR THIS UNIQUE DRESS FROM THE COMPANY CALLED MEMORIES. SHE SAYS UPS STILL HASN’T PICKED IT UP AND IT’S NOT IN TRANSIT YET. MOULTONBOROUGH SAYS SHE ORDERED A WEDDING GOWN. PRESERVATION KIT FROM BED, BATH AND BEYOND. BACK IN MARCH. IT’S THROUGH THAT COMPANY CALLED MEMORIES IN HOUSTON, SHE SAYS. THAT COMPANY EMAILED HER SAYING BED, BATH AND BEYOND OWED THEM MONEY AND THEY WOULD NOT RETURN THE GOWN UNTIL THEY WERE PAID. AFTER SHARING HER STORY AND REACHING OUT TO MEMORIES AGAIN AT THE BUSINESS SAID THEY WOULD RETURN THE DRESS IF MOULTONBOROUGH PAID FOR THE SHIPPING. MOULTONBOROUGH SAYS SHE ALREADY PAID FOR A SERVICE THE COMPANY DID NOT PROVIDE. AND THAT’S WHEN MEMORIES SAID THEY WOULD SEND THE DRESS THEMSELVES. BUT WITH IT’S STILL NOT IN TRANSIT. MOULTONBOROUGH IS CONCERNED. PART OF IT IS THE PRINCIPLE OF IT. UM, YOU KNOW, FEEL LIKE BUSINESSES SOMETIMES THINK THAT THEY CAN TAKE ADVANTAGE OF PEOPLE BECAUSE THEY’RE, YOU KNOW, A BIG POWERFUL BUSINESS AND WE’RE JUST AN INDIVIDUAL PERSON. WE CALLED MEMORIES THIS AFTERNOON. THEY HAVE NO COMMENT FOR US. BED, BATH AND BEYOND TELLS NEWS 9 THIS IS A LEGAL MATTER. THEY’RE WORKING TO R

Woman says preservation company that held wedding dress from her has agreed to return it

A New Hampshire woman fighting to get her wedding dress back from a dress preservation business after Bed Bath & Beyond declared bankruptcy said the company has now agreed to return her dress, but it’s not yet on its way.Jesse Moltenbrey said she bought a wedding gown preservation kit in March from Bed Bath and Beyond with Memories, a company based in Houston, was doing the actual work.She said the company emailed her, saying Bed Bath & Beyond owed them more than $42,000 and it would not return the gown until it was paid.After sharing her story with sister station WMUR, Moltenbrey reached out to Memories again, and the company said it would return the dress if she paid for the shipping.Moltenbrey said she had already paid for a service the company didn’t provide, and that’s when Memories said it would send the dress itself. She now has a tracking number that was sent days ago, but she said it’s still not listed as being in transit.”Part of it is the principle of it,” Moltenbrey said. “You know, I feel like businesses sometimes think that they can take advantage of people because they’re a big, powerful business and we’re just an individual person.”Previous coverage in video above: Woman says wedding dress being held from her after buying gown restoration kitWhile looking for the perfect wedding dress, Moltenbrey didn’t go the traditional route, buying a black dress for her special day.”I feel like I look really bad in white,” Moltenbrey said.Moltenbrey previously said she just wanted her dress returned so that maybe one day her daughter can wear it.”I was hoping, because it’s such a special dress, you know, to keep it for a while and let my daughter decide if she wanted to use it in the future,” Moltenbrey said.Memories had no comment when sister station WMUR contacted the company. Bed, Bath & Beyond told the station this is a legal matter that it’s working to resolve with a third party.

BEDFORD, N.H. —

Jesse Moltenbrey said she bought a wedding gown preservation kit in March from Bed Bath and Beyond with Memories, a company based in Houston, was doing the actual work.

She said the company emailed her, saying Bed Bath & Beyond owed them more than $42,000 and it would not return the gown until it was paid.

After sharing her story with sister station WMUR, Moltenbrey reached out to Memories again, and the company said it would return the dress if she paid for the shipping.

Moltenbrey said she had already paid for a service the company didn’t provide, and that’s when Memories said it would send the dress itself. She now has a tracking number that was sent days ago, but she said it’s still not listed as being in transit.

“Part of it is the principle of it,” Moltenbrey said. “You know, I feel like businesses sometimes think that they can take advantage of people because they’re a big, powerful business and we’re just an individual person.”

Previous coverage in video above: Woman says wedding dress being held from her after buying gown restoration kit

While looking for the perfect wedding dress, Moltenbrey didn’t go the traditional route, buying a black dress for her special day.

“I feel like I look really bad in white,” Moltenbrey said.

Hearst Owned

Moltenbrey previously said she just wanted her dress returned so that maybe one day her daughter can wear it.

“I was hoping, because it’s such a special dress, you know, to keep it for a while and let my daughter decide if she wanted to use it in the future,” Moltenbrey said.

Memories had no comment when sister station WMUR contacted the company. Bed, Bath & Beyond told the station this is a legal matter that it’s working to resolve with a third party.